Privacy Policy

Last updated: November 1, 2026

This Privacy Policy explains how FloAI Inc. (operating as "FloBiz", "we", "us", or "our") collects, uses, and protects personal information when you visit flobiz.ai, register an account, book an appointment, or use our scheduling and messaging services.

1. Information We Collect

We collect information you provide directly to us when interacting with our platform:

Account and Contact Data: Name, email address, phone number, and communication preferences.
Appointment & Service Data: Requested service details, scheduled dates, booking history, and operational notes.
Mobile Phone Information: Phone numbers provided directly by users during appointment booking or account registration.
Technical Data: Browser type, operating system, IP address, and platform usage metrics collected via standard logs.

2. Mobile Information Collection & Consent

FloBiz collects mobile phone numbers provided directly by clients during account registration and appointment scheduling. Opt-in consent is obtained via an optional, unchecked checkbox accompanied by transparent program disclosures.

Consent to receive text messages is strictly voluntary and is never a condition of purchasing goods or receiving services. Users may view our live consent workflow on our SMS Opt-In Page.

3. How We Use Information

We use collected data solely to:

Deliver real-time appointment confirmations, automated schedule reminders, and cancellation/rescheduling notices.
Provide responsive customer support and troubleshoot platform issues.
Maintain system security, detect fraud, and ensure compliant operations.

4. Strict Non-Sharing of Mobile Data (A2P Compliance)

SMS Privacy Protection: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with or sold to any third parties under any circumstances.

Data transmission for SMS messaging is strictly limited to authorized telecommunications service providers (such as Twilio) solely as necessary to transmit text messages to your device.

5. Opt-Out & Support

You may cancel SMS messaging at any time. Text STOP to any message received from FloBiz to immediately unsubscribe. You will receive a single confirmation text and will receive no further messages.

For questions or technical help, text HELP to any message or contact our team directly at support@flobiz.ai. Message and data rates may apply.

6. Data Security and Retention

We maintain technical and organizational safeguards designed to protect personal information against unauthorized access, loss, or alteration. We retain data only as long as needed to fulfill operational obligations and comply with applicable laws.

7. Contact Us

If you have questions about this Privacy Policy or your data, please contact:

FloAI Inc. (operating as FloBiz.ai)
Email: support@flobiz.ai
Website: https://flobiz.ai