Effective date: November 1, 2026
These Terms of Service ("Terms") govern your use of FloBiz, an appointment booking, scheduling, and business management platform operated by Flo AI Inc ("FloBiz," "Flo," "FLO.ai," "we," "us," or "our"). References to FloBiz, Flo, and FLO.ai in these Terms refer to the same company, Flo AI Inc. By using our website at flobiz.ai or any of our services, you agree to these Terms.
These Terms apply to (a) businesses that sign up for FloBiz and their owners and staff ("Account Holders"), and (b) individuals who book appointments with those businesses through FloBiz ("Clients"). If you use FloBiz on behalf of an organization, you confirm that you are authorized to accept these Terms for that organization, and the organization is bound by them.
FloBiz provides software for small businesses, which may include online booking and scheduling, customer relationship management (CRM), point of sale (POS), records management where applicable, communications tools, and AI-powered assistants that can answer calls, help with scheduling, and automate routine tasks (together, the "Services"). Available features depend on your plan. We may add, change, or remove features and will give reasonable notice of material changes.
Program name: FloBiz Appointment & Account Notifications.
Who receives messages. FloBiz sends automated, transactional text messages to:
Message types. Clients receive appointment-related notifications for appointments they book through FloBiz, such as booking confirmations, reminders, reschedule or cancellation notices, and booking-related receipts and instructions. Account Holders receive booking, cancellation, and schedule alerts for their FloBiz account. This program does not include marketing or promotional messages.
Sender. All messages in this program are generated and sent by FloBiz from FloBiz phone numbers and begin with "FloBiz:". Businesses that use FloBiz may enable or disable specific notification types for their bookings but cannot create or edit the content of these messages.
Consent. Consent to receive text messages is optional and is not a condition of booking, purchase, or service. The SMS consent checkbox is never pre-selected. Consent is collected for FloBiz only and is not sold, rented, or shared with third parties or affiliates. See our SMS Opt-In page for the exact consent language.
Message frequency varies based on your appointment and account activity. Message and data rates may apply according to your mobile carrier plan.
You can cancel FloBiz text messages at any time by replying STOP to any message. You will receive one final message confirming that you have been unsubscribed, and you will receive no further FloBiz text messages. Because all FloBiz notifications are sent from FloBiz phone numbers, replying STOP opts you out of FloBiz notifications for all businesses you book with through FloBiz. To resubscribe, reply START.
For help, reply HELP to any message or email support@flobiz.ai.
Mobile carriers and FloBiz are not liable for delayed or undelivered messages. Delivery depends on your carrier and device, and supported carriers may change at any time.
Businesses using FloBiz may be assigned their own phone number for phone calls, including calls answered or placed by an automated or AI-powered assistant. Any text messages or calls a business sends from its own number, including promotional messages, are that business's own communications. They are not part of the FloBiz SMS Notification Program described in Section 3 and are governed by the consent you give to that business. Opting out of FloBiz notifications does not opt you out of a business's own messages, and opting out of a business's messages does not opt you out of FloBiz notifications.
Account Holders are responsible for keeping login credentials secure, for the access they give to staff, and for all activity under their account. You agree not to misuse the Services, including by attempting unauthorized access, interfering with the Services, uploading unlawful or harmful content, or using the Services to violate anyone's rights.
Businesses using FloBiz agree to send messages and place calls only to people who have given the consent required by applicable law, including the Telephone Consumer Protection Act (TCPA), to honor all opt-out requests promptly, and not to upload purchased, rented, or third-party contact lists for messaging or calling.
Some features use artificial intelligence. AI-generated output may be incomplete or inaccurate, and you should review it before relying on it for important decisions. FloBiz is not a licensed professional and does not provide legal, medical, financial, or other professional advice.
Paid plans are billed in advance for each billing period. If you cancel, you keep access until the end of the current billing period. Fees already paid are generally non-refundable except where required by law. Prices do not include taxes, which may apply.
You keep ownership of the data you submit to FloBiz. You grant us a limited license to host, process, and use that data to provide, maintain, secure, and improve the Services. Our handling of personal information is described in our Privacy Policy.
Each party will protect the other's confidential information with reasonable care. FloBiz may use subprocessors, such as hosting, telephony, messaging, and payment providers, to operate the Services. Integrations you choose to enable are subject to those providers' terms as well as these Terms.
We work to keep the Services available but do not guarantee uninterrupted or error-free operation. We may suspend access for unpaid fees, abuse, security risks, violations of these Terms, or legal requirements.
The Services are provided "as is" and "as available," without warranties of any kind to the extent permitted by law. To the extent permitted by law, our total liability for any claim relating to the Services is limited to the amounts you paid to FloBiz in the twelve (12) months before the claim arose.
Either party may terminate for a material breach that is not cured within thirty (30) days after written notice. After termination, you may export your data for a reasonable period, after which we may delete it.
We may update these Terms from time to time. Continued use of the Services after an update means you accept the updated Terms. We will provide additional notice of material changes.
Flo AI Inc (FloBiz)
Email: support@flobiz.ai
Website: https://flobiz.ai
For SMS help, reply HELP to any FloBiz message or email support@flobiz.ai.